Frequently Asked Questions

Yes, Nexora Co LLC is a legally registered Limited Liability Company (LLC) in the United States.

Yes, we have an Employer Identification Number (EIN) and an active seller permit. We can provide these to authorized distributors upon request for verification.

Yes, we can send business verification details, including our LLC registration, EIN, and seller permit, to authorized suppliers or distributors for verification.

We hold a reseller permit and may qualify for tax exemptions on certain purchases. If required, we can provide tax exemption documentation.

Currently, we do not offer B2B sales, but we may consider this in the future.

You can verify our registration under Nexora Co LLC. For additional documentation, please email us at cs@nexorasupply.com or click link to view.

We ship directly through Amazon’s fulfillment network (FBA) to ensure fast and reliable delivery.

No, we currently ship only within the U.S. However, Amazon may offer international shipping options based on your location.

• Amazon Prime orders: 1-2 business days
• Standard Shipping: 3-5 business days
• Expedited Shipping: Based on Amazon’s availability

Yes, you can track your order directly through your Amazon account under ‘Your Orders.’

If your order is delayed or lost, please check your Amazon order status. If the issue persists, contact Amazon Customer Support.

All returns follow Amazon’s official return policy. You can initiate a return through your Amazon account within their return eligibility period.

No, all returns must be processed through Amazon.

If your order arrives damaged, defective, or incorrect, you should initiate a return via Amazon for a replacement or refund.

Amazon may charge a restocking fee depending on the return reason. Please check Amazon’s return policy for details.

Our primary categories include:

• Korean Skincare & Beauty
• Hair & Personal Care
• Wellness Products

We also sell other categories, but these are our main focus. Check our Amazon store for a complete product range.

Each product listing on Amazon includes detailed descriptions, customer reviews, and specifications. We recommend checking the product details before purchasing or email our specialised team at cs@nexorasupply.com or fill out the contact form and send it to us and we will reach out to you as fast as we could.

We do not currently offer bulk pricing, but some products on Amazon may have multi-pack discounts or subscription options.

Yes, all our products are 100% authentic, sourced from verified suppliers, and comply with Amazon’s authenticity policies.

We are always expanding our catalog. If you’re looking for a specific product, feel free to email us at cs@nexorasupply.com.

You can visit our Amazon store page for our full product catalog. (view amazon link)

We accept all payment methods available on Amazon, including:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• Amazon Gift Cards
• Amazon Pay

Yes, Amazon typically issues full refunds for cancellations made before shipping. Once shipped, returns are processed under Amazon’s return policy.

Currently, we only sell on Amazon.

We are considering expanding our operations and may explore additional platforms in the future.

We may introduce B2B options in the future, depending on market demand.

For any questions, you can:

• Email us: cs@nexorasupply.com
• Follow us on Instagram: @nexora.supply
• Or fill out the Contact form